Keep going with instant top-up

With our system, you have the capability of sending a message of up to 918 characters.

For this reason, our charging model has to be based as a credit based system, as this is how we are charged by the mobile network operators.

Each credit represents 1 x standard length text message of up to 160 characters. Long messages of up to 918 characters are charged as follows:

Up to 160 characters = 1 credit
Up to 306 characters = 2 credits
Up to 459 characters = 3 credits
Up to 612 characters = 4 credits
Up to 765 characters = 5 credits
Up to 918 characters = 6 credits

In addition to long messaging, our system also allows messages to contain unicode characters (special symbols, like the euro sign), however these are charged a little differently, so please be careful, if unicode characters are not required, please ensure you use standard characters wherever possible.

0-70 characters = 1 credit
71-134 characters = 2 credits
135-201 characters = 3 credits
202-268 characters = 4 credits

All you need to do is sign-in the instant top-up portal: https://top-up.faretext.co.uk/account, using the assigned ‘username’, and ‘password’ that you created when you originally registered for an *account via https://www.faretext.co.uk.

Then using either your credit or debit card, choose a suitable bundle of credits and make payment.

*Some account registrations via the main Faretext website will automatically pre-register access to the instant top-up portal. If details of this is facility is missing from your original registration confirmation email, it may mean that we have to apply a couple of settings our end to provide access, if your having any issues please just email support@faretext.co.uk.

The way we have set-up the instant top-up portal is to ensure that as soon as payment is made and authorisation received from Stripe (our integrated payment processor), the purchased volume of credits will be applied immediately to your Fartext SMS account.

If you require any help or assistance during the instant top-up process, or if you experience any issues with your method of payment please feel free to call us on 0114 945 993 Monday to Friday 9am – 5pm, or alternatively drop an email to support@faretext.co.uk outlining your query.